Shipping Policy

Processing Time

All orders are processed and handed to the carrier within 1 business day (Monday–Friday, excluding U.S. holidays) after we receive your order — often the same day.

Domestic Shipping (United States)

• Free FedEx 2-Day Express on every order. “2-Day” refers to business days in transit — weekends and U.S. holidays are not counted toward the 2 days.
• P.O. Boxes and military addresses ship via USPS Priority Mail (typically 2–5 business days)
• A tracking number is emailed as soon as your order ships

International Shipping

• Shipping cost is calculated and shown at checkout
• Delivery times vary by destination (usually 5–14 business days after leaving the U.S.)
• You are responsible for any import duties, taxes, VAT, or customs fees in your country
• Some countries restrict or prohibit the import of herbal supplements. If your package is seized, destroyed, or returned by customs, we will follow our standard Refund Policy

Order Tracking

You will receive a shipping confirmation email with a tracking link as soon as your order leaves our warehouse. Tracking information may take up to 24 hours to activate.

Shipping Address Accuracy

Please double-check your shipping address at checkout. We cannot be responsible for packages delayed or lost because of an incorrect or incomplete address. If you spot a mistake, contact us immediately — if your order hasn’t shipped yet, we’ll gladly correct it. Packages returned to us due to an undeliverable address may be subject to reshipping costs.

Haven’t Received Your Order?

• Domestic: If you don’t have your package within 3 business days of receiving the shipping confirmation, contact us
• International: Please allow up to 14 business days before contacting us

If tracking shows your package as delivered but you can’t locate it, please check with members of your household and your local carrier first, then reach out and we’ll help look into it.

Just reply to your order confirmation or email us — we’ll take care of it right away.

We’re here to help!
BH Herbal Solutions LLC